general
What payment forms do we accept?
We accept cash and all major credit cards, including Apple Pay.
How often is our website updated?
Our website typically updates every morning with current inventory.
How does the Recreation Newsletter differ from the website?
The Recreation email newsletters are the best way to find out what Broadway and off-Broadway tickets are currently available. The website contains current availability for all the sports tickets, plus all of the other discounts available to you, and is updated every day.
purchasing
What tickets are available?
Everything that is available through our office is available on the Recreation email newsletters. All sports tickets are listed on the website. If you do not see a show or attraction listed, it is not currently available. Be sure to sign up for the email list by clicking the “ticket updates” link on the right side of the website.
How can I purchase tickets?
All Mount Sinai Health System employees, students, and volunteers with valid ID are welcome to purchase Broadway and sports tickets by filling out the order form.
Do I need a physical ticket to attend an event I purchased?
Some tickets will be physical, while others will be PDF tickets or tickets that are transferred to you via email.
How do I pick up my tickets?
If the tickets are physical, you can pick them up in the Recreation Office before the show. Tickets cannot be left at the box office. If you would like someone else to pick up tickets on your behalf, you must provide him or her with a copy or picture of your ID and inform him or her the name of the show. Please be sure to pick up your tickets ahead of time.
Will the Recreation office call me when my tickets are ready to be picked up?
No, we will not call you regarding your tickets unless there is a problem with your order. You may call us any time during business hours to check the status of your order. You will be told when the tickets will be available when making the purchase.
Can the Recreation office mail me my tickets?
If you are located off-site, you may have your tickets shipped to you directly via UPS for $12-$20, depending on your address (at least one week in advance).
When will my tickets be ready?
Box offices will typically release tickets relatively close to the date of the performance. If you have purchased tickets to an event more than 6 months in advance, your tickets may not be ready for several months. You may reach out to us to check the status at any time.
Why does the price on the ticket not match the price I paid?
The price printed on the ticket does not reflect the retail value of that ticket.
I am unable to attend a show I purchased tickets for. May I return my tickets?
All of our sales are final. However, we may be able to re-list your theater tickets and sell them for you with a $10 surcharge per ticket. Movie tickets may not be returned.
Can I use someone else’s credit card to make your purchase?
Only the employee purchasing the tickets may use his/her credit card. We must be provided a credit card with a name that matches your ID.
Why are tickets to some shows able to be purchased in odd numbers, but most can only be purchased in even numbers?
Most of the discount tickets come in pairs, so they must be sold like that. For certain performances, we are able to obtain an odd number of tickets, and those select performances will be clearly denoted on our lists. Certain tickets may only be sold in odds/evens when there are a small numbers of tickets left. A single ticket cannot be left. Please check the email list or call the office to find out more information.
other questions
What can I do if a discount code is not working?
If you find a code is not working, please feel free to reach out to our office directly. It is possible that our vendor may have updated a discount without our knowledge or that an error may be occurring. We will be happy to help identify the issue and work to get it resolved.
Why do we ask for your phone number?
We always need a contact phone number in the case that we need to contact you for any reason regarding your purchase.
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